Returns, Refunds & Exchanges Policy

Eligible change-of-mind returns may be requested within 14 days after delivery.

Shower Oils

For hygiene and product-safety reasons, shower oils must be unopened, unused and in original saleable condition.

Opened or used personal-care products cannot be returned for change of mind or fragrance preference.

This does not affect your rights where a product is defective, damaged or incorrectly supplied.

LA ROBE APRÈS

For change-of-mind returns, LA ROBE APRÈS must be unworn, unwashed, unstained and returned with its original tags and packaging.

Bundles and Promotional Gifts

Bundle returns must include all items supplied as part of the set.

Where a complimentary gift was included, it must also be returned if the qualifying purchase is returned.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

Original delivery charges are not refundable for change-of-mind returns.

Damaged, Defective, Incorrect or Missing Items

Please contact us as soon as possible and preferably within 7 days after receiving your order.

Provide your order number, a description of the issue and clear photographs where relevant.

For confirmed damaged, defective, incorrect or missing items, JEDANSÉ will arrange an appropriate remedy and cover reasonable delivery costs where applicable.

Refunds

Approved returned items are inspected after arrival.

Please allow approximately 3–5 working days for inspection and 7–14 working days for an approved refund to be processed to the original payment method.

Nothing in this policy limits rights available under Malaysian consumer law.