Last updated: 13th September 2026

For a Bahasa Malaysia translation of this Privacy Policy, please click here. In the event of any conflict or inconsistency between the English and Bahasa Malaysia versions, the English version shall prevail.

JEDANSÉ respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how DANSE LAB SDN BHD, trading as JEDANSÉ (“JEDANSÉ”, “we”, “us” or “our”), collects, uses, stores, discloses and protects your personal data when you visit jedansespa.com, make a purchase, join our membership programme, participate in our quizzes or experiences, contact us, or otherwise interact with JEDANSÉ.

We process personal data in accordance with applicable Malaysian data-protection laws, including the Personal Data Protection Act 2010 [Act 709], as amended from time to time.

1. Information We Collect

Depending on how you interact with us, we may collect personal data such as:

• your name;
• email address;
• telephone number;
• billing and delivery address;
• account and membership information;
• order history;
• transaction information;
• communication preferences;
• age range;
• product preferences;
• fragrance preferences;
• lifestyle interests;
• body-skin preferences or concerns that you choose to provide;
• quiz and questionnaire responses;
• reviews, feedback or other content you voluntarily submit; and
• communications you have with our customer-service team.

When you use our website, we may also automatically collect certain technical information, including:

• IP address;
• browser type;
• device information;
• cookies and similar identifiers; and
• information about how you interact with our website.

Payment information is generally processed securely by our payment service providers and is not stored directly by JEDANSÉ unless required for a particular transaction or service.

2. How We Collect Your Information

We may collect personal data when you:

• visit or shop on our website;
• create an account or become a JEDANSÉ member;
• place an order;
• subscribe to our email, WhatsApp or other communications;
• take part in the Find Your Reset quiz or other questionnaires;
• register for an event, workshop or experience;
• participate in a promotion, survey or campaign;
• contact our customer-service team;
• interact with JEDANSÉ through social media; or
• otherwise provide information directly to us.

Some information may also be collected automatically through cookies and similar technologies.

3. How We Use Your Information

We may use your personal data to:

• process and fulfil your orders;
• arrange payment, delivery, returns and refunds;
• provide customer service;
• create and manage your account or membership;
• provide product recommendations;
• personalise your JEDANSÉ experience;
• save preferences and quiz results where you choose to save them;
• send transactional messages and order updates;
• send marketing communications where you have agreed to receive them;
• administer events, promotions and membership benefits;
• understand customer preferences;
• improve our products, services and website;
• analyse website performance and customer trends;
• prevent fraud, misuse and security incidents;
• maintain business, transaction and accounting records; and
• comply with legal, tax, e-Invoice, accounting and regulatory requirements.

Where certain information is necessary for us to complete an order or provide a service you request, failure to provide that information may mean that we are unable to provide the relevant product or service.

4. Find Your Reset Quiz

When you use the Find Your Reset quiz, we may collect answers relating to your:

• age range;
• body-skin preferences or concerns;
• lifestyle interests;
• personality or rhythm preferences;
• fragrance preferences;
• preferred fragrance intensity; and
• the type of reset or experience you are looking for.

Your answers are used to generate a JEDANSÉ identity and product recommendation using predefined recommendation logic.

The quiz is intended for product discovery and personalisation only. It is not a medical assessment, diagnosis or treatment recommendation.

If you choose to save your result, your quiz information may be associated with your customer profile so that we can:

• remember your preferences;
• provide your result by email;
• personalise future recommendations; and
• better understand customer trends.

If you choose to continue without saving, we will not intentionally associate the completed quiz result with your customer account through the quiz-save function.

5. Marketing Communications

If you choose to receive marketing communications from JEDANSÉ, we may contact you about:

• new products;
• promotions;
• membership benefits;
• events and workshops;
• slow-living experiences;
• editorial content; and
• other JEDANSÉ news or updates.

You may unsubscribe at any time by:

• using the unsubscribe link in our emails;
• changing your available communication preferences; or
• contacting us using the details below.

Withdrawing your marketing consent will not affect transactional communications that are necessary to complete an order or provide a service you requested.

6. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to:

• ensure the website functions correctly;
• remember items in your cart;
• remember your preferences;
• understand how visitors use our website;
• measure website and campaign performance;
• improve the customer experience; and
• support advertising or remarketing where permitted.

Some cookies are necessary for the operation of the website. Others may be used for analytics or marketing purposes.

Where available, you may manage your preferences through our cookie settings or through your browser settings.

7. How We Share Your Information

We may disclose or share personal data with trusted third parties where reasonably necessary to operate JEDANSÉ, including:

• ecommerce and website service providers;
• payment processors;
• warehouse and fulfilment providers;
• courier and delivery partners;
• email, CRM, membership and communication platforms;
• cloud-hosting and data-storage providers;
• analytics and advertising providers;
• contractors or vendors that provide services to us;
• professional advisers such as accountants, auditors and lawyers; and
• government authorities, regulators or law-enforcement agencies where required by law.

These parties may process personal data only for relevant purposes and subject to appropriate safeguards.

JEDANSÉ does not sell your personal data as a commercial product.

8. International Transfer of Personal Data

Some of our service providers or technology platforms may store or process personal data outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the transfer is carried out in accordance with applicable Malaysian data-protection requirements and that appropriate safeguards are in place.

Where applicable, we may also require service providers that process personal data on our behalf to implement appropriate contractual, technical and organisational safeguards.

9. How Long We Keep Your Information

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• order fulfilment;
• customer service;
• account and membership management;
• saved preferences;
• accounting and taxation;
• legal and regulatory compliance;
• dispute resolution; and
• protecting our legitimate legal and business interests.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

10. How We Protect Your Personal Data

We take reasonable administrative, technical and organisational measures to protect personal data against:

• loss;
• misuse;
• unauthorised access;
• unauthorised disclosure;
• alteration; and
• destruction.

Access to personal data is limited to employees, contractors and service providers who reasonably require access for their work.

However, no method of transmission over the internet or electronic-storage system can be guaranteed to be completely secure.

11. Your Rights

Subject to applicable Malaysian law, you may have the right to:

• request access to personal data we hold about you;
• request correction of inaccurate, incomplete or misleading personal data;
• withdraw consent where processing is based on your consent;
• stop receiving direct marketing communications;
• request that certain processing be limited where permitted by law;
• ask questions about how your personal data is being used;
• request the portability of your personal data to another data controller, subject to technical feasibility, data-format compatibility and applicable legal requirements; and
• exercise any other rights available to you under applicable Malaysian data-protection law.

We may need to verify your identity before completing certain requests.

To exercise any of these rights, please contact us using the details in Section 15 below.

12. Children and Individuals Under 18

Our website and services are intended primarily for adults.

If you are under 18 years of age, you should use our services or provide personal information only with the involvement and consent of a parent or legal guardian.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms or other services.

These third parties operate under their own privacy policies and practices.

We encourage you to review their privacy policies before providing personal information to them.

JEDANSÉ is not responsible for the way independent third parties process personal data after you leave our website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our business;
• our website or services;
• the technologies we use;
• our service providers;
• our operating practices; or
• applicable laws and regulatory requirements.

The latest version will be published on this page and the “Last updated” date will be revised accordingly.

15. Google Sign-in

If you choose to sign in to your JEDANSÉ customer account using Google, Google provides JEDANSÉ, through Shopify Customer Accounts, with the email address associated with your Google account.

We use this information to authenticate your identity, create or access your JEDANSÉ customer account, and associate your account with your membership and order information.

We do not receive your Google password. We do not use Google user data for advertising profiling, and we do not sell Google user data.

Your email address may be stored in Shopify as part of your customer account and may be processed by service providers that support our customer account, ecommerce and membership services, in accordance with this Privacy Policy.

Additional personal information such as your name, mobile number and birthday is collected separately when you complete your JEDANSÉ member profile.

16. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the way we process your personal data, please contact:

JEDANSÉ / DANSE LAB SDN BHD
Company Registration No.: 1625155-T
Email: dansespa.lab@gmail.com
France Office Address: Immeuble Atria, 8 Esplanade Compans Caffarelli, 31000 Toulouse, France
Malaysia Business Address: 515, Jalan RJ 1/6, Taman Rasah Jaya, 70300 Seremban, Negeri Sembilan, Malaysia