Last updated: 13th September 2026
For a Bahasa Malaysia translation of this Privacy Policy, please click here. In the event of any conflict or inconsistency between the English and Bahasa Malaysia versions, the English version shall prevail.
Welcome to JEDANSÉ.
These Terms & Conditions govern your access to and use of the JEDANSÉ website, online store, services, features, membership programme and related digital experiences, including purchases made through jedansespa.com.
The website is operated by DANSE LAB SDN BHD, trading as JEDANSÉ (“JEDANSÉ”, “we”, “us” or “our”).
By accessing or using our website, creating an account, using our services or placing an order with us, you agree to these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use our website or services.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under Malaysian law.
1. About JEDANSÉ
JEDANSÉ is operated by:
DANSE LAB SDN BHD
Company Registration No.: 1625155-T
Website: jedansespa.com
Email: dansespa.lab@gmail.com
Telephone / WhatsApp: 60182375257
France Office Address: Immeuble Atria, 8 Esplanade Compans Caffarelli, 31000 Toulouse, France
Malaysia Business Address: 515, Jalan RJ 1/6, Taman Rasah Jaya, 70300 Seremban, Negeri Sembilan, Malaysia
2. Using Our Website
You may use our website only for lawful personal purposes.
You must not:
- use our website for fraudulent, unlawful or abusive purposes;
- interfere with the security or operation of the website;
- attempt to gain unauthorised access to our systems or another user's account;
- introduce viruses, malicious code or other harmful material;
- scrape, copy or extract website content for commercial purposes without our permission;
- impersonate another person or provide false information;
- misuse promotions, membership benefits, discount codes or referral programmes; or
- use our website in any way that infringes the rights of JEDANSÉ or another person.
We may suspend or restrict access to our website or services where we reasonably believe misuse has occurred.
3. Eligibility and Accounts
You must provide accurate and current information when creating an account, becoming a member or placing an order.
You are responsible for maintaining the confidentiality of your account details and for activity carried out through your account.
If you are under 18 years of age, you should use our website, make purchases or create an account only with the involvement and consent of a parent or legal guardian.
Please contact us promptly if you believe your account has been used without authorisation.
4. Product Information
We take reasonable care to present our products accurately.
However, product images, packaging, colours and appearance displayed on screens may vary slightly from the actual product due to photography, lighting, screen settings, packaging updates or other factors.
Product descriptions, ingredients, sizes and availability may also be updated from time to time.
Please refer to the product packaging and information supplied with the product for the most current instructions and ingredient information.
Unless otherwise stated, our cosmetic products are intended for external use.
Individual experiences with skincare and fragrance products may vary.
5. Product Recommendations and Website Content
Information provided on the JEDANSÉ website, including skincare education, ingredient information, articles, quizzes and product recommendations, is provided for general information and product-discovery purposes.
It is not intended to replace professional medical advice, diagnosis or treatment.
If you have a medical condition, known allergy, persistent skin concern or uncertainty about whether a product is suitable for you, you should seek advice from an appropriate healthcare professional.
You should review the ingredient list and instructions before using a product.
6. Find Your Reset Quiz
The Find Your Reset quiz provides personalised JEDANSÉ identities and product recommendations based on the answers you provide.
Product recommendations may consider factors such as your stated:
- skin preferences or concerns;
- fragrance preferences;
- desired fragrance intensity;
- lifestyle preferences;
- personality or rhythm preferences; and
- type of reset you are looking for.
The quiz is designed for product discovery and personalisation only.
It is not a medical assessment, diagnosis or treatment recommendation, and a quiz result does not guarantee that a particular product will produce a specific result for every individual.
Further information about how quiz data is collected and used is available in our Privacy Policy.
7. Orders
By placing an order, you are making an offer to purchase the products in your order subject to these Terms & Conditions.
After receiving your order, we will provide an acknowledgement of receipt electronically.
Receipt of an order acknowledgement does not necessarily mean that your order has been accepted.
We reserve the right to decline or cancel an order before fulfilment where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorised;
- information provided is incorrect or incomplete;
- there is an obvious pricing or product-information error;
- we suspect fraud, misuse or unauthorised activity;
- we reasonably believe products are being purchased for unauthorised resale; or
- we are unable to deliver to the requested address.
If payment has already been collected for an order that we subsequently cancel, the relevant amount will be refunded using the original payment method, subject to applicable processing times.
8. Order Changes and Errors
Please review your order carefully before submitting it.
Where possible, our checkout process allows you to review and correct information before confirming your order.
If you notice an error after placing an order, please contact us as soon as possible.
We will make reasonable efforts to assist with corrections to matters such as delivery details or order information, but changes may no longer be possible once an order has entered fulfilment or has been dispatched.
9. Prices and Payment
Unless otherwise stated, prices displayed on our website are in Malaysian Ringgit (RM).
The total price payable will be displayed before you complete your purchase and may include, where applicable:
- product prices;
- delivery charges;
- taxes; and
- other applicable charges.
Available payment methods will be displayed during checkout.
You agree to provide accurate billing and payment information and confirm that you are authorised to use the selected payment method.
If a pricing error is obvious or could reasonably have been recognised as an error, we may cancel the affected order and refund any payment already received.
10. Shipping and Delivery
We deliver only to locations made available through our checkout system or otherwise stated in our Shipping & Delivery Policy.
Any delivery timeframe displayed on the website is an estimate unless expressly stated otherwise.
Delivery times may be affected by factors outside our reasonable control, including courier delays, public holidays, weather, customs, operational disruptions or inaccurate delivery information.
Please ensure that your delivery details are complete and accurate.
Further information on delivery areas, charges and estimated delivery times is available in our Shipping & Delivery Policy.
11. Returns, Refunds and Exchanges
Returns, refunds and exchanges are subject to our Returns & Refunds Policy and applicable Malaysian consumer law.
Please review that policy before making a purchase.
Where products received are materially different from what was ordered or contain defects, we will handle the matter in accordance with applicable law, including any obligations relating to reasonable re-delivery or other remedies.
Nothing in our Returns & Refunds Policy or these Terms & Conditions limits any statutory rights that cannot legally be excluded.
12. Promotions, Gifts and Discount Codes
From time to time, JEDANSÉ may offer:
- promotional pricing;
- discount codes;
- gifts with purchase;
- complimentary products;
- bundles;
- member benefits;
- referral benefits;
- free packaging; or
- other promotional offers.
Unless otherwise stated:
- promotions are available for a limited period or while stocks last;
- promotional items and gifts are subject to availability;
- discounts may not be combined with other offers;
- promotional codes have no cash value;
- promotional codes may be restricted to specified products, customers or order values; and
- each promotion may be subject to additional terms stated at the time of the offer.
Where a promotional gift becomes unavailable, we may substitute another item of similar nature or value where reasonable.
We may cancel or refuse a promotion where we reasonably believe there has been fraud, misuse, duplication, manipulation or activity inconsistent with the intended purpose of the promotion.
13. Membership, Rewards and Referrals
Participation in the JEDANSÉ membership, rewards or referral programme may be subject to additional programme-specific terms displayed on the relevant page.
Membership benefits, rewards, points, experiences and offers:
- are personal to the member unless otherwise stated;
- may be subject to availability;
- may have expiry dates;
- may be subject to redemption conditions; and
- generally have no cash value unless expressly stated otherwise.
We may modify membership benefits or programme mechanics from time to time where reasonably necessary.
Material changes will be communicated or published through the relevant membership page.
14. Events and Experiences
JEDANSÉ may offer workshops, events, collaborations, slow-living experiences or other activities.
Certain experiences may be operated by independent third-party partners and may be subject to additional booking, cancellation, safety or participation terms.
Where a third party provides an experience directly, that third party remains responsible for the services it provides, subject to applicable law.
15. Reviews, Comments and Other Content
If you submit reviews, comments, photographs, feedback or other content to JEDANSÉ, you confirm that:
- you have the right to provide that content;
- it does not infringe another person's rights;
- it is not unlawful, misleading, abusive or defamatory; and
- where another person appears in content you submit, you have any permission reasonably required to provide that content.
Where you submit content specifically for publication, promotion or sharing by JEDANSÉ, you grant us permission to use, reproduce and display that content for the purpose for which it was submitted, subject to applicable law and our Privacy Policy.
16. Intellectual Property
The JEDANSÉ website and its contents, including:
- brand names;
- trademarks;
- logos;
- product names;
- text;
- photographs;
- videos;
- illustrations;
- graphics;
- website design;
- quiz content;
- music-related brand concepts; and
- other creative material
are owned by or licensed to JEDANSÉ and are protected by applicable intellectual-property laws.
You may view and use our website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, sell, commercially exploit or create derivative works from our content without our prior written permission, except where permitted by law.
17. Third-Party Websites and Services
Our website may include links to or integrations with third-party websites, payment providers, social-media platforms or other services.
These third parties operate independently and may have their own terms, privacy policies and practices.
We are not responsible for the content, availability or practices of independent third-party websites or services, except to the extent responsibility cannot legally be excluded.
18. Website Availability and Accuracy
We aim to keep our website available, accurate and up to date.
However, we do not guarantee that:
- the website will always be available without interruption;
- every error will be corrected immediately;
- all information will always be completely current; or
- the website will be free from technical problems outside our reasonable control.
We may update, suspend or change parts of the website from time to time.
19. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable Malaysian law.
To the fullest extent permitted by law, JEDANSÉ will not be responsible for indirect or consequential loss arising from use of our website or services where such loss was not reasonably foreseeable.
Our website content and product-discovery tools are provided for general informational and commercial purposes and should be used together with your own judgement.
20. Events Beyond Our Reasonable Control
We will not be responsible for delays or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, public emergencies, governmental action, transport disruption, labour disruption, system outages, telecommunications failures or disruptions affecting third-party service providers.
We will take reasonable steps to minimise disruption where practical.
21. Privacy
Our collection and use of personal data is governed by our Privacy Policy.
By using our website or providing personal data, you acknowledge that you have had the opportunity to review our Privacy Policy.
22. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to:
- our products or services;
- our website;
- our membership or promotional programmes;
- operational practices; or
- legal and regulatory requirements.
The latest version will be published on this page together with the “Last updated” date.
The Terms & Conditions in effect at the time you place an order will generally apply to that order.
23. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be treated as severed to the extent necessary.
The remaining provisions will continue in full force and effect.
24. Governing Law
These Terms & Conditions are governed by the laws of Malaysia.
Any dispute relating to these Terms & Conditions, your use of the website or purchases made through the website will be subject to the jurisdiction of the courts of Malaysia, subject to any rights or dispute-resolution mechanisms available under applicable consumer law.
25. Contact Us
If you have questions about these Terms & Conditions, an order or your use of the JEDANSÉ website, please contact:
DANSE LAB SDN BHD
Company Registration No.: 1625155-T
Website: jedansespa.com
Email: dansespa.lab@gmail.com
Telephone / WhatsApp: 60182375257
France Office Address: Immeuble Atria, 8 Esplanade Compans Caffarelli, 31000 Toulouse, France
Malaysia Business Address: 515, Jalan RJ 1/6, Taman Rasah Jaya, 70300 Seremban, Negeri Sembilan, Malaysia