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Slow notes, new releases and experiences — sent occasionally.
01
YOUR DETAILS
02
YOUR RHYTHM
PERSONALISE YOUR JEDANSÉ
Let’s make this feel more like yours.
Start with the essentials, then we’ll learn your skin, scent and natural rhythm. Together, they help us tailor the recommendations, stories and member moments you meet along the way.
You can review our
anytime.
01
YOUR DETAILS
✓
02
YOUR RHYTHM
Now, let’s find your rhythm.
Continuing in a moment…
JEDANSÉ
Privacy Policy
Last updated: 13th September 2026
For a Bahasa Malaysia translation of this Privacy Policy, please click here. In the event of any conflict or inconsistency between the English and Bahasa Malaysia versions, the English version shall prevail.
JEDANSÉ respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how DANSE LAB SDN BHD, trading as JEDANSÉ (“JEDANSÉ”, “we”, “us” or “our”), collects, uses, stores, discloses and protects your personal data when you visit jedansespa.com, make a purchase, join our membership programme, participate in our quizzes or experiences, contact us, or otherwise interact with JEDANSÉ.
We process personal data in accordance with applicable Malaysian data-protection laws, including the Personal Data Protection Act 2010 [Act 709], as amended from time to time.
1. Information We Collect
Depending on how you interact with us, we may collect personal data such as:
- your name;
- email address;
- telephone number;
- billing and delivery address;
- account and membership information;
- order history;
- transaction information;
- communication preferences;
- age range;
- product preferences;
- fragrance preferences;
- lifestyle interests;
- body-skin preferences or concerns that you choose to provide;
- quiz and questionnaire responses;
- reviews, feedback or other content you voluntarily submit; and
- communications you have with our customer-service team.
When you use our website, we may also automatically collect certain technical information, including:
- IP address;
- browser type;
- device information;
- cookies and similar identifiers; and
- information about how you interact with our website.
Payment information is generally processed securely by our payment service providers and is not stored directly by JEDANSÉ unless required for a particular transaction or service.
2. How We Collect Your Information
We may collect personal data when you:
- visit or shop on our website;
- create an account or become a JEDANSÉ member;
- place an order;
- subscribe to our email, WhatsApp or other communications;
- take part in the Find Your Reset quiz or other questionnaires;
- register for an event, workshop or experience;
- participate in a promotion, survey or campaign;
- contact our customer-service team;
- interact with JEDANSÉ through social media; or
- otherwise provide information directly to us.
Some information may also be collected automatically through cookies and similar technologies.
3. How We Use Your Information
We may use your personal data to:
- process and fulfil your orders;
- arrange payment, delivery, returns and refunds;
- provide customer service;
- create and manage your account or membership;
- provide product recommendations;
- personalise your JEDANSÉ experience;
- save preferences and quiz results where you choose to save them;
- send transactional messages and order updates;
- send marketing communications where you have agreed to receive them;
- administer events, promotions and membership benefits;
- understand customer preferences;
- improve our products, services and website;
- analyse website performance and customer trends;
- prevent fraud, misuse and security incidents;
- maintain business, transaction and accounting records; and
- comply with legal, tax, e-Invoice, accounting and regulatory requirements.
Where certain information is necessary for us to complete an order or provide a service you request, failure to provide that information may mean that we are unable to provide the relevant product or service.
4. Find Your Reset Quiz
When you use the Find Your Reset quiz, we may collect answers relating to your:
- age range;
- body-skin preferences or concerns;
- lifestyle interests;
- personality or rhythm preferences;
- fragrance preferences;
- preferred fragrance intensity; and
- the type of reset or experience you are looking for.
Your answers are used to generate a JEDANSÉ identity and product recommendation using predefined recommendation logic.
The quiz is intended for product discovery and personalisation only. It is not a medical assessment, diagnosis or treatment recommendation.
If you choose to save your result, your quiz information may be associated with your customer profile so that we can:
- remember your preferences;
- provide your result by email;
- personalise future recommendations; and
- better understand customer trends.
If you choose to continue without saving, we will not intentionally associate the completed quiz result with your customer account through the quiz-save function.
5. Marketing Communications
If you choose to receive marketing communications from JEDANSÉ, we may contact you about:
- new products;
- promotions;
- membership benefits;
- events and workshops;
- slow-living experiences;
- editorial content; and
- other JEDANSÉ news or updates.
You may unsubscribe at any time by:
- using the unsubscribe link in our emails;
- changing your available communication preferences; or
- contacting us using the details below.
Withdrawing your marketing consent will not affect transactional communications that are necessary to complete an order or provide a service you requested.
6. Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies to:
- ensure the website functions correctly;
- remember items in your cart;
- remember your preferences;
- understand how visitors use our website;
- measure website and campaign performance;
- improve the customer experience; and
- support advertising or remarketing where permitted.
Some cookies are necessary for the operation of the website. Others may be used for analytics or marketing purposes.
Where available, you may manage your preferences through our cookie settings or through your browser settings.
7. How We Share Your Information
We may disclose or share personal data with trusted third parties where reasonably necessary to operate JEDANSÉ, including:
- ecommerce and website service providers;
- payment processors;
- warehouse and fulfilment providers;
- courier and delivery partners;
- email, CRM, membership and communication platforms;
- cloud-hosting and data-storage providers;
- analytics and advertising providers;
- contractors or vendors that provide services to us;
- professional advisers such as accountants, auditors and lawyers; and
- government authorities, regulators or law-enforcement agencies where required by law.
These parties may process personal data only for relevant purposes and subject to appropriate safeguards.
JEDANSÉ does not sell your personal data as a commercial product.
8. International Transfer of Personal Data
Some of our service providers or technology platforms may store or process personal data outside Malaysia.
Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the transfer is carried out in accordance with applicable Malaysian data-protection requirements and that appropriate safeguards are in place.
Where applicable, we may also require service providers that process personal data on our behalf to implement appropriate contractual, technical and organisational safeguards.
9. How Long We Keep Your Information
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
- order fulfilment;
- customer service;
- account and membership management;
- saved preferences;
- accounting and taxation;
- legal and regulatory compliance;
- dispute resolution; and
- protecting our legitimate legal and business interests.
When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.
10. How We Protect Your Personal Data
We take reasonable administrative, technical and organisational measures to protect personal data against:
- loss;
- misuse;
- unauthorised access;
- unauthorised disclosure;
- alteration; and
- destruction.
Access to personal data is limited to employees, contractors and service providers who reasonably require access for their work.
However, no method of transmission over the internet or electronic-storage system can be guaranteed to be completely secure.
11. Your Rights
Subject to applicable Malaysian law, you may have the right to:
- request access to personal data we hold about you;
- request correction of inaccurate, incomplete or misleading personal data;
- withdraw consent where processing is based on your consent;
- stop receiving direct marketing communications;
- request that certain processing be limited where permitted by law;
- ask questions about how your personal data is being used;
- request the portability of your personal data to another data controller, subject to technical feasibility, data-format compatibility and applicable legal requirements; and
- exercise any other rights available to you under applicable Malaysian data-protection law.
We may need to verify your identity before completing certain requests.
To exercise any of these rights, please contact us using the details in Section 15 below.
12. Children and Individuals Under 18
Our website and services are intended primarily for adults.
If you are under 18 years of age, you should use our services or provide personal information only with the involvement and consent of a parent or legal guardian.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, social-media platforms or other services.
These third parties operate under their own privacy policies and practices.
We encourage you to review their privacy policies before providing personal information to them.
JEDANSÉ is not responsible for the way independent third parties process personal data after you leave our website.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- our business;
- our website or services;
- the technologies we use;
- our service providers;
- our operating practices; or
- applicable laws and regulatory requirements.
The latest version will be published on this page and the “Last updated” date will be revised accordingly.
15. Google Sign-in
If you choose to sign in to your JEDANSÉ customer account using Google, Google provides JEDANSÉ, through Shopify Customer Accounts, with the email address associated with your Google account.
We use this information to authenticate your identity, create or access your JEDANSÉ customer account, and associate your account with your membership and order information.
We do not receive your Google password. We do not use Google user data for advertising profiling, and we do not sell Google user data.
Your email address may be stored in Shopify as part of your customer account and may be processed by service providers that support our customer account, ecommerce and membership services, in accordance with this Privacy Policy.
Additional personal information such as your name, mobile number and birthday is collected separately when you complete your JEDANSÉ member profile.
16. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or the way we process your personal data, please contact:
JEDANSÉ / DANSE LAB SDN BHD
Company Registration No.: 1625155-T
Email: dansespa.lab@gmail.com
France Office Address: Immeuble Atria, 8 Esplanade Compans Caffarelli, 31000 Toulouse, France
Malaysia Business Address: 515, Jalan RJ 1/6, Taman Rasah Jaya, 70300 Seremban, Negeri Sembilan, Malaysia
JEDANSÉ
Terms & Conditions
Last updated: 13th September 2026
For a Bahasa Malaysia translation of this Privacy Policy, please click here. In the event of any conflict or inconsistency between the English and Bahasa Malaysia versions, the English version shall prevail.
Welcome to JEDANSÉ.
These Terms & Conditions govern your access to and use of the JEDANSÉ website, online store, services, features, membership programme and related digital experiences, including purchases made through jedansespa.com.
The website is operated by DANSE LAB SDN BHD, trading as JEDANSÉ (“JEDANSÉ”, “we”, “us” or “our”).
By accessing or using our website, creating an account, using our services or placing an order with us, you agree to these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use our website or services.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under Malaysian law.
1. About JEDANSÉ
JEDANSÉ is operated by:
DANSE LAB SDN BHD
Company Registration No.: 1625155-T
Website: jedansespa.com
Email: dansespa.lab@gmail.com
Telephone / WhatsApp: 60182375257
France Office Address: Immeuble Atria, 8 Esplanade Compans Caffarelli, 31000 Toulouse, France
Malaysia Business Address: 515, Jalan RJ 1/6, Taman Rasah Jaya, 70300 Seremban, Negeri Sembilan, Malaysia
2. Using Our Website
You may use our website only for lawful personal purposes.
You must not:
- use our website for fraudulent, unlawful or abusive purposes;
- interfere with the security or operation of the website;
- attempt to gain unauthorised access to our systems or another user's account;
- introduce viruses, malicious code or other harmful material;
- scrape, copy or extract website content for commercial purposes without our permission;
- impersonate another person or provide false information;
- misuse promotions, membership benefits, discount codes or referral programmes; or
- use our website in any way that infringes the rights of JEDANSÉ or another person.
We may suspend or restrict access to our website or services where we reasonably believe misuse has occurred.
3. Eligibility and Accounts
You must provide accurate and current information when creating an account, becoming a member or placing an order.
You are responsible for maintaining the confidentiality of your account details and for activity carried out through your account.
If you are under 18 years of age, you should use our website, make purchases or create an account only with the involvement and consent of a parent or legal guardian.
Please contact us promptly if you believe your account has been used without authorisation.
4. Product Information
We take reasonable care to present our products accurately.
However, product images, packaging, colours and appearance displayed on screens may vary slightly from the actual product due to photography, lighting, screen settings, packaging updates or other factors.
Product descriptions, ingredients, sizes and availability may also be updated from time to time.
Please refer to the product packaging and information supplied with the product for the most current instructions and ingredient information.
Unless otherwise stated, our cosmetic products are intended for external use.
Individual experiences with skincare and fragrance products may vary.
5. Product Recommendations and Website Content
Information provided on the JEDANSÉ website, including skincare education, ingredient information, articles, quizzes and product recommendations, is provided for general information and product-discovery purposes.
It is not intended to replace professional medical advice, diagnosis or treatment.
If you have a medical condition, known allergy, persistent skin concern or uncertainty about whether a product is suitable for you, you should seek advice from an appropriate healthcare professional.
You should review the ingredient list and instructions before using a product.
6. Find Your Reset Quiz
The Find Your Reset quiz provides personalised JEDANSÉ identities and product recommendations based on the answers you provide.
Product recommendations may consider factors such as your stated:
- skin preferences or concerns;
- fragrance preferences;
- desired fragrance intensity;
- lifestyle preferences;
- personality or rhythm preferences; and
- type of reset you are looking for.
The quiz is designed for product discovery and personalisation only.
It is not a medical assessment, diagnosis or treatment recommendation, and a quiz result does not guarantee that a particular product will produce a specific result for every individual.
Further information about how quiz data is collected and used is available in our Privacy Policy.
7. Orders
By placing an order, you are making an offer to purchase the products in your order subject to these Terms & Conditions.
After receiving your order, we will provide an acknowledgement of receipt electronically.
Receipt of an order acknowledgement does not necessarily mean that your order has been accepted.
We reserve the right to decline or cancel an order before fulfilment where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorised;
- information provided is incorrect or incomplete;
- there is an obvious pricing or product-information error;
- we suspect fraud, misuse or unauthorised activity;
- we reasonably believe products are being purchased for unauthorised resale; or
- we are unable to deliver to the requested address.
If payment has already been collected for an order that we subsequently cancel, the relevant amount will be refunded using the original payment method, subject to applicable processing times.
8. Order Changes and Errors
Please review your order carefully before submitting it.
Where possible, our checkout process allows you to review and correct information before confirming your order.
If you notice an error after placing an order, please contact us as soon as possible.
We will make reasonable efforts to assist with corrections to matters such as delivery details or order information, but changes may no longer be possible once an order has entered fulfilment or has been dispatched.
9. Prices and Payment
Unless otherwise stated, prices displayed on our website are in Malaysian Ringgit (RM).
The total price payable will be displayed before you complete your purchase and may include, where applicable:
- product prices;
- delivery charges;
- taxes; and
- other applicable charges.
Available payment methods will be displayed during checkout.
You agree to provide accurate billing and payment information and confirm that you are authorised to use the selected payment method.
If a pricing error is obvious or could reasonably have been recognised as an error, we may cancel the affected order and refund any payment already received.
10. Shipping and Delivery
We deliver only to locations made available through our checkout system or otherwise stated in our Shipping & Delivery Policy.
Any delivery timeframe displayed on the website is an estimate unless expressly stated otherwise.
Delivery times may be affected by factors outside our reasonable control, including courier delays, public holidays, weather, customs, operational disruptions or inaccurate delivery information.
Please ensure that your delivery details are complete and accurate.
Further information on delivery areas, charges and estimated delivery times is available in our Shipping & Delivery Policy.
11. Returns, Refunds and Exchanges
Returns, refunds and exchanges are subject to our Returns & Refunds Policy and applicable Malaysian consumer law.
Please review that policy before making a purchase.
Where products received are materially different from what was ordered or contain defects, we will handle the matter in accordance with applicable law, including any obligations relating to reasonable re-delivery or other remedies.
Nothing in our Returns & Refunds Policy or these Terms & Conditions limits any statutory rights that cannot legally be excluded.
12. Promotions, Gifts and Discount Codes
From time to time, JEDANSÉ may offer:
- promotional pricing;
- discount codes;
- gifts with purchase;
- complimentary products;
- bundles;
- member benefits;
- referral benefits;
- free packaging; or
- other promotional offers.
Unless otherwise stated:
- promotions are available for a limited period or while stocks last;
- promotional items and gifts are subject to availability;
- discounts may not be combined with other offers;
- promotional codes have no cash value;
- promotional codes may be restricted to specified products, customers or order values; and
- each promotion may be subject to additional terms stated at the time of the offer.
Where a promotional gift becomes unavailable, we may substitute another item of similar nature or value where reasonable.
We may cancel or refuse a promotion where we reasonably believe there has been fraud, misuse, duplication, manipulation or activity inconsistent with the intended purpose of the promotion.
13. Membership, Rewards and Referrals
Participation in the JEDANSÉ membership, rewards or referral programme may be subject to additional programme-specific terms displayed on the relevant page.
Membership benefits, rewards, points, experiences and offers:
- are personal to the member unless otherwise stated;
- may be subject to availability;
- may have expiry dates;
- may be subject to redemption conditions; and
- generally have no cash value unless expressly stated otherwise.
We may modify membership benefits or programme mechanics from time to time where reasonably necessary.
Material changes will be communicated or published through the relevant membership page.
14. Events and Experiences
JEDANSÉ may offer workshops, events, collaborations, slow-living experiences or other activities.
Certain experiences may be operated by independent third-party partners and may be subject to additional booking, cancellation, safety or participation terms.
Where a third party provides an experience directly, that third party remains responsible for the services it provides, subject to applicable law.
15. Reviews, Comments and Other Content
If you submit reviews, comments, photographs, feedback or other content to JEDANSÉ, you confirm that:
- you have the right to provide that content;
- it does not infringe another person's rights;
- it is not unlawful, misleading, abusive or defamatory; and
- where another person appears in content you submit, you have any permission reasonably required to provide that content.
Where you submit content specifically for publication, promotion or sharing by JEDANSÉ, you grant us permission to use, reproduce and display that content for the purpose for which it was submitted, subject to applicable law and our Privacy Policy.
16. Intellectual Property
The JEDANSÉ website and its contents, including:
- brand names;
- trademarks;
- logos;
- product names;
- text;
- photographs;
- videos;
- illustrations;
- graphics;
- website design;
- quiz content;
- music-related brand concepts; and
- other creative material
are owned by or licensed to JEDANSÉ and are protected by applicable intellectual-property laws.
You may view and use our website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, sell, commercially exploit or create derivative works from our content without our prior written permission, except where permitted by law.
17. Third-Party Websites and Services
Our website may include links to or integrations with third-party websites, payment providers, social-media platforms or other services.
These third parties operate independently and may have their own terms, privacy policies and practices.
We are not responsible for the content, availability or practices of independent third-party websites or services, except to the extent responsibility cannot legally be excluded.
18. Website Availability and Accuracy
We aim to keep our website available, accurate and up to date.
However, we do not guarantee that:
- the website will always be available without interruption;
- every error will be corrected immediately;
- all information will always be completely current; or
- the website will be free from technical problems outside our reasonable control.
We may update, suspend or change parts of the website from time to time.
19. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable Malaysian law.
To the fullest extent permitted by law, JEDANSÉ will not be responsible for indirect or consequential loss arising from use of our website or services where such loss was not reasonably foreseeable.
Our website content and product-discovery tools are provided for general informational and commercial purposes and should be used together with your own judgement.
20. Events Beyond Our Reasonable Control
We will not be responsible for delays or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, public emergencies, governmental action, transport disruption, labour disruption, system outages, telecommunications failures or disruptions affecting third-party service providers.
We will take reasonable steps to minimise disruption where practical.
21. Privacy
Our collection and use of personal data is governed by our Privacy Policy.
By using our website or providing personal data, you acknowledge that you have had the opportunity to review our Privacy Policy.
22. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to:
- our products or services;
- our website;
- our membership or promotional programmes;
- operational practices; or
- legal and regulatory requirements.
The latest version will be published on this page together with the “Last updated” date.
The Terms & Conditions in effect at the time you place an order will generally apply to that order.
23. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be treated as severed to the extent necessary.
The remaining provisions will continue in full force and effect.
24. Governing Law
These Terms & Conditions are governed by the laws of Malaysia.
Any dispute relating to these Terms & Conditions, your use of the website or purchases made through the website will be subject to the jurisdiction of the courts of Malaysia, subject to any rights or dispute-resolution mechanisms available under applicable consumer law.
25. Contact Us
If you have questions about these Terms & Conditions, an order or your use of the JEDANSÉ website, please contact:
DANSE LAB SDN BHD
Company Registration No.: 1625155-T
Website: jedansespa.com
Email: dansespa.lab@gmail.com
Telephone / WhatsApp: 60182375257
France Office Address: Immeuble Atria, 8 Esplanade Compans Caffarelli, 31000 Toulouse, France
Malaysia Business Address: 515, Jalan RJ 1/6, Taman Rasah Jaya, 70300 Seremban, Negeri Sembilan, Malaysia